Refund & Return Policy

Last Updated: February 11, 2025

At Jay’s TechWorld, we strive for customer satisfaction. If you're not completely happy with your purchase or service, please review our refund and return policy below.

1. Return Eligibility

• Items must be returned within 14 days of the delivery date.
• Products must be unused, in original packaging, and in resellable condition to qualify for a return.
• Certain items cannot be returned, including:
  • Unlocked devices – all sales are final and non-refundable after checkout.
  • Custom-built gaming PCs
  • Opened or used accessories (such as cables, chargers, headphones)
  • Digital products or software
  • Gift cards

2. Refunds & Processing

• Approved returns will be refunded to the original payment method within 5-7 business days after we receive the item.
• Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.
• A 15% restocking fee may apply to some returned items.

3. Exchanges & Replacements

• We offer a 30-day replacement guarantee on headphones for a $25 deductible + shipping fees, covering loss, theft, defects, and physical damage.
• Defective or damaged items must be reported within 7 days of delivery for a replacement.

4. Repair Service Policy

• Customers will be notified via email or text regarding their repair balance and payment options.
• Repairs must be paid in full before the device is shipped back.
• If the issue persists after the repair is completed, you will receive a 50% refund to cover part costs and labor.
• Return shipping costs for repairs are the customer’s responsibility and will be added to the final invoice.

5. How to Start a Return

To initiate a return, contact us at:
📧 Email: jaysonlinetechstore216@gmail.com
☎ Phone: 216-860-3609

Please include your order number and reason for return. Our team will provide instructions on how to proceed.