Shipping policy

Shipping Policy
Last Updated: February 11, 2025

At Jay’s TechWorld, we strive to provide fast and reliable shipping for all our customers. Please read our shipping policy to understand how we handle orders, shipping rates, and delivery timelines.

1. Order Processing

  • Orders are processed within 1-3 business days after payment is received.
  • Custom gaming PC builds require 2-4 weeks for assembly and testing before shipping.
  • You will receive a confirmation email or text with tracking details once your order ships.

2. Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Estimated delivery times vary depending on the shipping option chosen:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-4 business days
    • Overnight Shipping: 1 business day (if available)
  • We ship to the United States only at this time.

3. Repair Service Returns & Shipping

  • Customers will be notified via email or text regarding their repair balance and payment options.
  • Repairs must be paid in full before they are shipped back.
  • Return shipping costs for repairs are the customer’s responsibility and will be added to the final invoice.

4. Replacement Guarantee Shipping

  • Headphones eligible for our 30-day replacement guarantee require a $25 deductible + shipping fees.
  • Replacement shipping fees are calculated separately and must be paid before dispatch.

5. Lost or Stolen Packages

  • Jay’s TechWorld is not responsible for lost, stolen, or delayed packages once shipped.
  • If your package is lost in transit, please contact the shipping carrier for resolution.

6. Contact Information

For shipping inquiries, reach out to us at:
📧 Email: jaysonlinetechstore216@gmail.com
☎ Phone: 216-860-3609